If you find unauthorized transactions have been charged to your credit card account, follow these steps to find out if you qualify for a refund:
- Immediately contact the issuer of your credit card and report his unauthorized transactions. Also notify the police department in your community.
- Check your credit card agreement. Under the law, your agreement must specify your maximum liability (the amount you would be responsible) for any loss or theft of your credit card or unauthorized your credit card number to use.
Visa, MasterCard and American Express companies have a zero liability policy. This means that if you lose your credit card or it is stolen, or if someone uses your credit card number for transactions you did not authorize, you generally get a refund. The Financial Consumer Agency of Canada ( FCAC ) monitors the implementation of these commitments. Therefore, if you have trouble getting a refund, contact the RAC and we will review your complaint.
